Careers at the Chamber

Grow your career while supporting the economic growth of our region

The Chamber provides all the benefits of working for a mid-size business combined with the values and mission focus of a nonprofit. As part of a leading organization in the region’s business community, team members have access to a wide array of resources, connections, and opportunities throughout their career with the Chamber. With 50+ employees, the Chamber is right-sized for new team members to have the support of their talented colleagues, opportunities to lead, and room for personal and professional growth.

Life at The Chamber

LOCATION

Located in the heart of Center City on the Avenue of the Arts, Chamber employees have access to world-class restaurants, shops, gyms, performing arts venues, and public transportation.

FLEXIBILITY

Supported by state-of-the-art technology, the Chamber has a flexible work policy to support a healthy equilibrium between work responsibilities and the personal lives of our staff.

BENEFITS

The Chamber offers a competitive benefits package designed to provide flexibility and support for team members throughout their career with the Chamber.

TIME OFF

The Chamber has a generous time-off policy including vacation, wellness, and personal days; parental leave; paid holidays; and summer hours.

PROFESSIONAL DEVELOPMENT

Supported through internal programs and events, partnerships, awards, and departmental budgets, Chamber employees are encouraged to pursue professional development opportunities.

CULTURE

Chamber employees enjoy working with their colleagues. We are diverse and inclusive, financially stable, and delight in staff gatherings, peer recognition, and volunteering together.

RETIREMENT (401k)

The Chamber offers a 401(k) retirement savings plan with company matching after one year of service.

ACCESS TO LEADERSHIP

Chamber employees have access to both executive leadership within the organization and across the regional business community through networking opportunities with our members.

IDEA GENERATION

The Chamber encourages employees to share ideas for process improvement, employee morale and engagement, and ideas for new programs for our member organizations.

Anselm Sauter

Working at the Chamber has introduced me to prominent business, civic, and elected leaders that share my passion for making the region a great place to live and work. Their collective engagement in our mission provides me a heightened sense of purpose and meaning in my job.

ANSELM SAUTER

Vice President, Regional Advocacy

Renee Androckitis

In this job my coworkers turned into friends, supervisors turned into mentors, and projects turned into passions. It has made me who I am today. We say that, as employees, we are simply caretakers for the mission of this more than 220-year-old organization. In reality, the Chamber is a caretaker for me just as much as I am for the Chamber.

Renee Androckitis

Manager, Regional Advocacy

John Barnett

Working at the Chamber for over 46 years has educated me in ways I could never imagine. My colleagues have become personal, lifelong friends. The knowledge gained from member companies, vendors, and social activities is invaluable. I have interacted with dignitaries, politicians, and celebrities, and I'm grateful for the opportunity I was given at such a young age.

JOHN BARNETT

Administrative Director, Facilities and Office Services

Culture Goals

We seek to foster a workplace where team members are encouraged to be themselves and everyone’s behaviors demonstrate fairness, respect, trust, inclusiveness and teamwork, along with the following characteristics:

Development — We help individuals reach their full potential by investing back in employees. There is a commitment to learning, coaching and development.

Performance — Our rewards, development and other talent-management practices are in sync with the underlying drivers of performance.

Collaboration — We recognize that the exchange and sharing of ideas among individuals and teams results in our best work and requires being open to new ways of thought, teamwork, and productive debate.

Innovation — We inspire each other to push the envelope for new ways of thinking.

Morale — We encourage our team members to be themselves. Our employees value their positions and desire to work here for a long time. Productivity is high and colleague gatherings are enjoyable and rewarding.

Adaptability — We seek out, recognize, and seize good opportunities and look for ways to grow the Chamber.

Ownership — Our team members take personal responsibility for our overall business performance. They strive to do the right thing for the Chamber, putting aside issues of personality or territory.

The Chamber is committed to providing meaningful opportunities for our team to engage with and give back to the community we serve. We partner with organizations throughout the region to support a variety of interests and causes that make Greater Philadelphia a great place to live and work. If you are a Chamber member organization seeking volunteers, please reach out to lwilliams@chamberphl.com.

Job Postings

The Chamber of Commerce for Greater Philadelphia is an Equal Employment Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds.

Manager, Member Engagement

About the Organization

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to amplify the impact of business in the region, advocate for a competitive business climate, and grow a vibrant and diverse business community in order to achieve our vision: The Greater Philadelphia Region is a top global destination for business and a leader in inclusive growth.

Position Summary

The Chamber is seeking a highly motivated Manager, Member Engagement to ensure that members receive ongoing value from their Chamber investment by providing support, connecting them with resources, and proactively addressing concerns.

Through relationship-building and strategic outreach, the Manager, Member Engagement strengthens member relationships, maximizes renewal rates, and plays a key role in sustaining the Chamber’s membership base.

Key Responsibilities

Member Relations & Retention

Implement the Chamber’s standardized member relations processes to foster positive, professional relationships with assigned members.
Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber.
Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities.
Conduct regular outreach to assigned members.
Address delinquent accounts promptly and work to re-engage at-risk members.
Develop and implement member satisfaction strategies to increase retention and renewals.
Monitor membership retention trends and develop initiatives to address potential attrition concerns.
Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions.
Perform other duties as assigned.

General Responsibilities & Duties

Represent the Chamber professionally and positively at all times.
Attend Chamber meetings, networking events, and activities, as assigned, to enhance member relations.
Participate in member ribbon cuttings and business community events as assigned.
Prepare membership and retention reports as required by the Director, Membership.
Perform other duties as assigned.

Qualifications

Required

3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success.
Strong relationship-building skills and ability to engage with business professionals.
Excellent communication and problem-solving abilities.
Proficiency in CRM software, Microsoft Word, and Microsoft Excel.
Residence in the Greater Philadelphia region.
Reliable transportation, proof of insurance, and a valid driver’s license.
Ability to work independently and collaboratively within a team.
Strong attention to detail and ability to manage multiple priorities effectively.

Work Environment & Travel

Working at the Chamber offers the best of both worlds: the resources and stability of a mid-sized business, paired with the purpose-driven mission of a nonprofit. As a key player in the region’s business community, the Chamber provides team members with access to a wide network of connections, professional development opportunities, and meaningful work that drives regional impact.

The Chamber operates in a hybrid work environment that allows for a flexible schedule while requiring employees to work in-person at least two days per week. Exceptions to this schedule may be made based on departmental needs. When on-site, work is performed in a professional, deadline-driven office setting with regular interaction with Chamber staff, volunteers, members, and prospective members.

This role involves extended periods of sitting at a desk, working on a computer, and speaking on the phone. The individual will also be required to attend Chamber-hosted or partner events and meetings outside of regular business hours and outside of Center City Philadelphia.

Compensation & Benefits

The base salary for this position is $65,000 annually, plus the opportunity to earn additional performance-based incentives.
The Chamber offers a competitive benefits package and opportunities for professional growth.

How to Apply

Qualified candidates should submit a cover letter and resume. Applications that fail to fulfill this requirement will not be considered. Apply to: http://chmbr.biz/enziqxpitr

The Chamber of Commerce for Greater Philadelphia is an Equal Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds.

Marketing Operations Director

About the Organization

Position Summary

The Marketing Operations Director owns the systems, spend, and performance infrastructure that power the Chamber’s marketing engine. This role is accountable for how marketing dollars are deployed, how performance is measured, and how event marketing drives member acquisition, engagement, and revenue.

The Director sets strategy and owns outcomes, translating organizational priorities into media investment plans, measurement frameworks, and event marketing programs that deliver quantifiable results for the Chamber and its members.

Key Responsibilities

Paid Media Purchasing & Coordination

Own the annual paid media budget strategy, allocation, and vendor relationships across digital, print, sponsorship, and out-of-home channels.
Negotiate media buys, sponsorship placements, and agency/vendor contracts; hold partners accountable to performance benchmarks with external agencies.
Coordinate media purchasing across campaigns and departments to eliminate redundant spend and capture volume efficiencies.
Establish approval workflows and spend governance in partnership with Finance.

Performance Metrics & Analytics

Design and own the marketing measurement framework: KPIs, dashboards, attribution, and board-ready reporting.
Deliver monthly and quarterly performance reporting to the VP of Marketing with clear ROI analysis and reallocation recommendations.
Build the data infrastructure, including CRM, email, web, social, and event platforms, needed for reliable full-funnel visibility.
Set benchmarks for member acquisition cost, event marketing ROI, and campaign performance; drive continuous optimization.

Event Marketing Strategy

Own the marketing strategy for the Chamber’s event portfolio, including signature events and member experiences, from positioning through post-event analysis.
Define audience targets, promotional mix, and revenue goals for each event in partnership with the Events and Membership teams.
Develop sponsorship marketing packages and audience data that strengthen the Chamber’s sponsorship value proposition.
Conduct post-event performance reviews and apply learnings to future strategy.

Marketing Operations Leadership

Own the marketing technology stack, including evaluation, procurement, integration, and adoption.
Establish operational standards, including budget tracking, vendor management, and campaign calendars, that scale across the team.
Partner with the VP of Marketing on annual planning, forecasting, and resource allocation.