The following letter was sent by the PHL Neighborhood Growth Project to neighborhood, business, and civic leaders.

Dear Friend,

The City of Philadelphia recently announced they will implement a new “Business Owners’ Bill of Rights” as part of its efforts to improve customer service and the relationship between government and the business community. This is a great step forward in helping our small businesses and neighborhoods thrive.

The Business Owners’ Bill of Rights – first proposed by the Sustainable Business Network of Greater Philadelphia (SBN) nearly a decade ago – is a part of our Inclusive Growth Agenda. We believe the Bill of Rights addresses many of the concerns we are hearing on the ground from small businesses in all neighborhoods across the city.

As announced by the City, the Business Owners’ Bill of Rights includes:

  • The right to transparent, fair and consistent application of rules;
  • The right to timely responses to inquiries;
  • The right to receive guidance from the Office of Business Services;
  • The right to review;
  • The right to language access; and
  • The right to polite, professional and respectful conduct.

At the PHL Neighborhood Growth Project, we believe the first step to increasing job growth and reducing the city’s poverty rate is making it easier for entrepreneurs and neighborhood businesses to grow and thrive. And the Bill of Rights will bring fairness, equality, and transparency to the process of business formation so that underrepresented communities and minority small businesses get a guaranteed fair shake in the process.

We look forward to continuing to work with the business community and city leaders to increase the inclusive neighborhood growth that is so important to reducing the city’s too-high poverty rate. Thank you to all who helped us, the SBN, and our allies in developing and advocating for this important new step for our city.

Thank you,


Rob Wonderling is President & CEO of the Chamber of Commerce for Greater Philadelphia.