What does it take to receive the Customer Service Excellence of the Year Award? Check out what Peter Rose, Owner of The Home Hero, has to say as we highlight one of the excellent small businesses that drives the Greater Philadelphia region. Join us to celebrate the 34th Annual Excellence Award winners on Thursday, November 17 »
The Home Hero is Philadelphia’s only Super-Powered Handyman Service. Winner of a variety of Philadelphia-based awards and over 100 A+ online consumer reviews. Specializing in performing jobs too small for mere mortal contractors, The Home Hero offers quality craftsmanship, polite and friendly technicians and a heroic commitment to customer service. Their technicians (licensed, insured, trained and dedicated) are respectful of your family, your space, and your time.
In 2009, Peter Rose, owner of The Home Hero, had been laid off from his career of 15 years in advertising, sales, and marketing. With little job prospects on the market at the time, he began performing handyman work on the side to make some extra money to support his young family. Out of the ashes of this financial downturn came The Home Hero, completely out of necessity to survive.
“The business had to be profitable from day one. There was no other option, and no financial net to fall back upon,” explains Rose. “Quickly, it became clear that there was a tremendous need in the marketplace for high-end, small-scale residential improvement mixed together with excellent customer service and communication. The Home Hero was born!”
The Home Hero differs from any other handyman services by using cloud based and mobile app software. “Utilizing [this software], we can accurately schedule work weeks in advance, enable our techs to work off of mobile devices in the field, send our customers electronic invoices, provide scanned copies of all receipts after every job and even provide same day electronic estimates,” says Rose.
Handyman services are not necessarily known for their trustworthiness and reliability. Rose describes the feeling of being mistrusted before even unpacking his tools. “When we walk into a home, p