Submitted by: Robert Bitner, Executive Director, Keystone Alliance for Performance Excellence

Most organizations are looking for ways to effectively and efficiently meet their missions and achieve their visions. Many organizations across the United States use the Baldrige Criteria for Performance Excellence to guide their enterprises, improve performance, and get sustainable results. This proven improvement and innovation framework offers your organization an integrated approach to key management areas:

  • Leadership
  • Strategic planning
  • Customer focus
  • Measurement, analysis, and knowledge management
  • Workforce focus
  • Operations focus
  • Results

Of the five businesses that have earned the Baldrige Award for Performance Excellence twice, all have used the Baldrige Program for at least six years, resulting in a median increase in the number of sites (new franchises, branches, or stores) of 67 percent, a 93 percent growth in revenue, and a 63 percent growth in jobs. In the same period of time their industries’ mean job growth was 3.2%.

Did you know that like many states, Pennsylvania has a Baldrige-based awards program? Good news, we do! The Keystone Alliance for Performance Excellence (KAPE), a non-profit organization, uses the leading-edge Baldrige Criteria for Performance Excellence as the basis for its process and for giving feedback to applicants.  While KAPE’s process is modeled after the prestigious National Baldrige Award, our process is not about “winning an Award.”  It’s about using the Baldrige Criteria and performing low-cost, non-prescriptive assessments to address an organization’s unique challenges.  KAPE’s mission is to help all types of organizations across Pennsylvania improve their performance and outcomes, including productivity, innovation, workforce engagement, organizational competitiveness, and customer and stakeholder satisfaction and engagement.  All KAPE applicant organizations – regardless of size – receive public recognition for their efforts in journeying toward performance excellence.

If you want to learn more about the Baldrige framework and the various ways that your organization can benefit from what KAPE has to offer, please visit the Events page at to register for a complimentary overview.