The 27th Annual Excellence Awards: Honoring the Region’s Small Businesses are coming up on November 5! Small businesses and small business owners are the backbone of the Greater Philadelphia business community (and make up about 85% of our membership), which is why we think it’s important to recognize some of our region’s most successful small businesses for their innovation, diversity, perseverance and entrepreneurial spirit. Each one of this year’s 11 winners has a great story to tell, and so we are profiling each of our honorees leading up to the awards. Continuing with our countdown is Burman’s Medical Supplies and Specialty Pharmacy, awarded 2010 Best Customer Service of the Year.
Award: 2010 Customer Service Excellence of the Year
Winner: Burman’s Medical Supplies and Specialty Pharmacy
Recipient: Steve Burman, R.Ph., President and CEO
Steve Burman’s career in the health care industry started well before his graduation from the Philadelphia College of Pharmacy. He began as a stock boy and eventually became a pharmacy tech at the pharmacy his father opened in Chester, PA in 1965.
A few years before buying his father’s pharmacy in 1989, Steve founded a durable medical equipment company specializing in home medical equipment and respiratory services. After selling that company in 2003, he focused on the medical supplies and specialty pharmacy markets to provide chronic and acute care patients and their physician providers with timely delivery of specialty pharmacy services and supplies.
With an uncompromising commitment to providing compassionate patient care, Burman’s Medical Supplies and Specialty Pharmacy treats their customers with knowledgeable, considerate, high-quality service. The staff of 35—including pharmacists, diabetes specialists, wound care and urological supply experts—believes the most important concerns are a patient’s independence, comfort and peace of mind.
Especially noteworthy examples of Burman’s commitment to customer service are some of the accommodations they distinctly offer. They designed a system for easier insurance authorizations and another one to better communicate with a physician’s office, greatly reducing the time it takes for patients to start their therapies.
Burman’s also offers many personalized, free, same-day services such as deliveries to hospital patients for after-hours discharges, long-distance medication delivery, and-in an especially unique case- even provided a nurse and interpreter to train a Vietnamese patient on injectable medications.
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