Careers with the Chamber

Benefits Specialist, Benefit Services, Inc.

The Chamber of Commerce for Greater Philadelphia brings area businesses and civic leaders together to promote growth and create opportunity in our region. Our members represent eleven counties, three states, and roughly 600,000 employees from thousands of member companies and organizations. And by bringing all kinds of businesses and leaders to the table — the new, the established, the big, the small, the growing, the thriving, the perennial, the innovative, and the experimental — we build community and find commonalities among us all.

We advocate for regional development, business-friendly public policies, and economic prosperity. We support our members with practical, inspiring programs, resources, and events. And all that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.

Opportunity

Benefit Services Inc., a subsidiary of the Chamber of Commerce for Greater Philadelphia, is a licensed agency that provides comprehensive and cost-effective benefits packages to eligible businesses. We are currently seeking a licensed Benefits Specialist who is highly organized and detail-oriented to support the service needs of our subscribers.

Essential Duties & Responsibilities
  1. Respond to and resolve customer service inquires and issues by identifying the topic and type of assistance the subscriber needs such as benefits, eligibility and claims.
  2. Assist groups with enrollments including additions and removals.
  3. Perform all functions of selling comprehensive health programs and related lines of coverage.
  4. Assist customers in navigating mybenefitpassport.com.
  5. Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the subscriber.
  6. Research complex issues and work with support resources to resolve customer issues.
  7. Provide education and status on previously submitted requests.
  8. Assist with the coordination of the annual renewal period.
  9. Assist with the coordination of BSI in-house meetings.
  10. Represent Benefit Services, Inc. at events.
Job Specifications & Requirements
  • Bachelor's degree with relevant work experience
  • Pennsylvania Life, Accident and Health Insurance license required
  • Prefer 2 years prior experience in an office setting, call center setting or phone support role, but not required
  • Computer proficiencies in Windows, MS Office - including Outlook, Word and Excel.
  • Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations
  • Detail-oriented, possessing the ability to manage multiple tasks and prioritize responsibilities
  • A self-starter who is able to work both independently and as part of a team
  • Strong interpersonal and communication skills (verbal and written)
  • Ability to complete projects in a timely manner
Work Conditions/Physical Demands

The Benefits Specialist works in a typical office environment. On a standard work day, the majority of time is spent sitting at a desk, using the computer and speaking on the phone. However, the Benefits Specialist will be required to attend Chamber events or related outside meetings on behalf of the Chamber. These events/meetings may take place outside of regular business hours and outside of center city Philadelphia.

Application Instructions

The Chamber offers its employees a dynamic, fast-paced environment with competitive salaries and excellent benefits package. Qualified candidates should submit a cover letter, resume and the names/contact info of three professional references to upload with the application. Applications that fail to fulfill this requirement will not be accepted.

Apply to: https://workforcenow.adp.com/jobs/apply/posting.html?client=gpcc&jobId=67448&lang=en_US&source=CC2

Membership Advisor

TThe Chamber of Commerce for Greater Philadelphia brings area businesses and civic leaders together to promote growth and create opportunity in our region. Our members represent eleven counties, three states, and roughly 600,000 employees from thousands of member companies and organizations. And by bringing all kinds of businesses and leaders to the table — the new, the established, the big, the small, the growing, the thriving, the perennial, the innovative, and the experimental — we build community and find commonalities among us all.

We advocate for regional development, business-friendly public policies, and economic prosperity. We support our members with practical, inspiring programs, resources, and events. And all that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.

Opportunity

The Chamber is seeking a Membership Advisor to drive membership growth. The successful candidate will join an award-winning sales team and be responsible for the full sales cycle. The Membership Advisor will increase our market penetration in the Greater Philadelphia region through a mix of both inside and outside sales. The successful candidate will be an experienced and highly motivated self-starter who is a born hunter. S/he must be able to develop and maintain a robust prospect pipeline, understand the needs of potential members, propose the appropriate membership level, and close the sale.

Must-Have Sales Skills

Cold Calling: This position is 85% inside sales and 100% new business development

Prospecting: A successful candidate will generate his/her own leads every day

Qualifying Leads: Finding the decision maker and overcoming objections are essential to success

Essential Duties & Responsibilities
  • Sell membership packages to businesses in the Greater Philadelphia Region (11 Counties)
  • Develop and maintain an active prospect database & lead pipeline
  • Develop strategies and plans to achieve goals
  • Increase overall sales as well as value per sale
  • Assist with the implementation of targeted sales projects
  • Attend, assist and represent the Chamber at networking functions, receptions, business expos and trade shows
  • Some account management is expected
Job Specifications & Requirements
  • Bachelor's Degree
  • Minimum 4 to 6 years sales experience
  • Demonstrated record of recent success selling a service or “intangible” service
  • Proven experience prospecting and generating leads
  • Proven ability to exceed goals
  • Highly effective communication skills
  • A problem solver with consultative selling experience
  • Ability to handle multiple projects concurrently
  • Proposal experience, strong business writing skills
  • Enthusiasm and team spirit
  • Highly motivated with marketing know-how
  • Possess excellent interpersonal/written/oral/presentation skills
  • Knowledge of Microsoft Office products
Work Conditions/Physical Demands

The Membership Advisor works in a typical office environment. On a standard work day, the majority of time is spent sitting at a desk, using the computer and speaking on the phone. However, on a regular basis, the Membership Advisor will be required to attend Chamber events or related outside meetings/events on behalf of the Chamber. These meetings/events may take place outside of regular business hours and outside of center city Philadelphia.

Application Instructions

We offer a base salary plus a generous commission structure that rewards representatives that meet and exceed their goals, with an annual earning potential of $70,000 to $150,000. We also offer an excellent benefits package. Applicants must include salary requirements to be considered.

Apply to: https://workforcenow.adp.com/jobs/apply/posting.html?client=gpcc&jobId=66131&lang=en_US&source=CC3